Welcome to Our Website!

Returns Policy:

At 1 and only lily bell mini shop, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be occasions when you need to return an item. Please read our returns policy carefully to ensure a smooth and hassle-free process.

**1. Eligibility for Returns:**
   - Items must be returned within 30 days of the purchase date.
   - The item must be unused, undamaged, and in its original packaging with all tags attached.
   - Personalized or customized items cannot be returned unless they are faulty or damaged upon arrival.
   - We do not accept returns on digital items, and items classified as final sale.

**2. Initiation of Return:**
   - To initiate a return, please email our customer service team at [email protected] to request a Return Authorization (RA) number.
   - Clearly state the reason for the return and provide any relevant information or photos if the item is damaged or faulty.

**3. Return Shipping:**
   - Customers are responsible for the cost of return shipping.
   - We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

**4. Refund Process:**
   - Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   - If approved, refunds will be issued to the original method of payment within 3 business days.
   - Please note that shipping costs (if any) are non-refundable.

**5. Damaged or Defective Items:**
   - In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt.
   - Provide detailed information and photographic evidence of the issue for prompt assistance.

**6. Non-Returnable Items:**
   - Certain items are non-returnable, including but not limited to gift cards, digital downloadable items, and clearance or sale items marked as final sale.

**7. Exceptions:**
   - Our returns policy may be subject to change or exceptions at our discretion, particularly for extenuating circumstances not outlined above.

By making a purchase from 1andonlyliybell mini shop, you agree to abide by the terms and conditions of our returns policy as stated above. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to contact our customer service team for assistance. Thank you for shopping with us!

 

1andonlylilybell mini shop
So Cal, USA

[email protected]